Terms and Conditions
Our prices are quoted in Euros, net. Welcome Package rates are quoted per person. Single supplements will apply to individual travelers wishing to stay in a single room.
Quotes, reservations, and confirmation
All quotes and reservation requests will be replied within 72 hours.
Upon confirmation of a reservation, you are required to deposit 100% of the tour cost within 7 days of booking confirmation,(the 100% of the tour price should be paid not less than 45 days prior to departure) Payment can be made by Credit card or Debit card.
In case you wish to make amendments to your booking, no charge will be applied if the amendments are requested 45 days before departure. When an amendment is made, the tour cost may change and the new price will apply.
Cancellation by the traveler
If you cancel your booking cancellation fees will apply:
– Cancellations made more than 45 days prior to arrival: 25%
– Cancellations made from 45 to 30 days prior to arrival: 50%
– Late cancellations made less than 29 days or no show: 100%
A cancellation will only be effective when we receive written confirmation of the cancellation.
Cancellation by us
We may cancel a trip at any time prior to departure if, due to external events it is not viable for us to operate the planned itinerary. If we cancel your trip, you can transfer amounts paid to an alternate departure date or alternatively receive a full refund. We are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, travel insurance excess or non-refundable flights.
Responsibility & Liability
We shall not be held responsible for the loss of property or additional expenses sustained by customers due to unforeseen natural events or the act of governments or other authorities. We will not be responsible for any injury, loss, death, delay or damage to personal property that is not related to our services such as airlines delay. Our’s maximum liability, for any reason, will be limited to the amount paid to us for the requested services. We will not be held responsible for loss, death, physical harm caused to or any expenses incurred by passengers if they deviate from our original tour itinerary or group.
In order for us to confirm your travel arrangements, you must provide all requested details with the balance of the trip price. Necessary details include full name as per passport, date of birth and nationality. We commit you that any of your personal information received by us through the booking process will never be used for any other purposes but travel services related to your trip.
Insurance is not included in our tour cost.
Passport and visas
You must carry a valid passport and have obtained the appropriate visa.
All efforts have been made to ensure the accuracy of descriptions and information contained on our website. However, occasionally circumstances may subsequently change and in the event of any significant or long-term changes, you will be informed of these at the time of booking or as soon as reasonably possible if there is time before your departure.
Children under 18 years of age must be accompanied by an adult who is parents or legal guardian.
Under 2 years – free of charge
From 3 to 12 years – 30% discount
Above 12 years – adult cost